FAQ

WHY PURCHASE FROM GINGER AND GEORGE

At Ginger and George we pride ourselves on bringing you perfectly curated modern products that we know you will love, from organic bamboo tableware and accessories to engaging play items. 

OUR COVID-19 UPDATE Shipping is likely to be  delayed due to the        delivery networks taking longer. This can be anywhere from 2-14 days.

  • We use Royal Mail as our delivery partner and we work with them really closely to ensure that parcels are delivered in a timely fashion. However, staff shortages and a more in demand system mean that parcels will take longer and we ask for your patience where possible.

  • We do not work out of a warehouse, all orders are packed by a small team (1 or 2 people) so social distancing is adhered to at all times.

  • As a small, family run shop and juggling small children at home, so please be patient as we adapt our business to this new normal. If you need anything, please drop us a line and we will always do our utmost to get back to you ASAP and help resolve any issue.

    THE PRODUCT I’D LIKE TO BUY IS OUT OF STOCK, WHAT SHOULD I DO?

    Please drop us a line on our Contact Us page and let us know what product you are looking for. We will do everything we can to get it in for you.

    DO YOU SHIP TO MY COUNTRY?

    We ship in the UK and to the European Union

    HOW SAFE ARE THE TOYS YOU SELL?

    All the toys that we sell are tested to EN71 and CE standards. We are very picky about the toys we stock and ensure that they comply with

    IF I NEED TO RETURN AN ITEM, WHAT SHOULD I DO?

    Please have a look at our return section for full details on how to return or exchange an item. We have tried to make it as fuss-free as possible but please let us know how we can help if you are having any issues.

    EN71 and CE standards. You can read more about these standards here.